Disclosure requirements according to the General Data Protection Regulation (GDPR) Art. 13 and 14
Herewith we inform you how we process your personal data (referred to as “data” in this document below) as well as how you may exercise your claims and rights (effective as of 25th May 2018).
1. Who is the responsible controller for the data processing and whom you may contact?
The party responsible for processing data (“controller”) is:
CargoClips Transporter Systeme by Autocom Rental & Trading GesmbH
Schmiedingerstraße 67 | 5020 Salzburg (AT)
VAT ID number: ATU52496909
Do not hesitate to contact us at the following address if you have any questions or concerns as to how we process your data, or if you find an error on our website or configurator:
E-mail: info@cargoclips.com
Phone: +49 174 767 1168 (Germany)
Phone: +43 676 747 0108 (Austria)
2. What data is being processed and from which sources do these stem from?
We process the data that we receive from you in our business relationship. This includes the data you enter when registering with us or when you visit our website at https://www.cargoclips.com/, https://www.hellocastello.com/ or our Configurator at https://configurator.cargoclips.com/. We will never collect or process special categories of personal data.
Personal data includes:
- Your personal details such as your name, address, e-mail address, phone number
- Information on a company you run such as name, and commercial register data if you provide it
- Information about your configurations, including date and time of creation, items, quantity and price
3. For which purpose and for how long is the data being processed?
We process your data for specific purposes and for a specific duration according to the data protection laws and legal regulations. Please find below the most important purposes and respective processing periods below. We will separately inform you of any data we collect from you for purposes that go beyond this when we collect the data:
Making a request at CargoClips
We process the data you provide in order to fulfil our contractual obligations for you when you make a request for an offer. We will also process your data for ensuring punctual and smooth delivery, and to inform you on delivery dates and/or changes to the delivery. Beyond that, we will store your data until we have fulfilled our obligations and only as long as we are legally required to do so, or if we need your data to enforce or defend a legal claim.
CargoClips Newsletter
We will process the data you have given us on registering with the CargoClips newsletter for the purpose of direct marketing. This will entail sending you a personalised e-mail, or newsletter with information on offers, services, and events from CargoClips we think will be particularly relevant or interesting for you based on your data.
The data you have given us for the CargoClips newsletter will be stored until you end your CargoClips Newsletter subscription. Beyond that, we will only store your data as long as we need the data to enforce or defend against legal claims.
CargoClips Contact
We will only use the data you give us when you contact our CargoClips customer service with enquiries or concerns by phone, contact form, chat, social media, to respond to and deal with your enquiry or concern, and for statistical purposes. We will need your name and a contact option – your e-mail address or phone number. Depending on the matter at hand, we will also need your address, information about your purchase or order, or for business customers, the name of your company. Your alias or user name will also be processed if you contact us using social media.
We will erase the personal data we have collected for this purpose once we have dealt with your enquiry in full and do not expect this matter to come up again in the future, or no later than six months after our last contact concerning your enquiry. Beyond that, we will only store your data if statutory retention periods require, or if we need the data to manage a legal claim from or against us.
CargoClips cookies, analytics and marketing
The websites of CargoClips uses cookies. Further details on this and more information on the analytics and marketing services we use our available in our Cookie Policy.
We will use your CargoClips customer profile data, request and purchase data (request or purchase date and time, articles, quantities, prices) as well as any CargoClips competitions you have joined, any e-mail CargoClips newsletters you have received, and CargoClips services you have used for our own statistical purposes and to make our products and services even more attractive, and to create customer groups, and generate general and/or customer group-specific offers.
We will only store the personal data processed until the purpose of data processing has been fulfilled. Beyond that, we will only store your data as long as statutory retention periods require, or if we need the data to manage a legal claim from or against us.
4. On which legal basis is personal data being processed?
4.1 On grounds of consent – Art 6 para 1 lit a GDPR:
We will only process your personal data according to the purposes specified in the respective declaration of consent and to the extent agreed after you have given us your consent for us to process your data.
You may revoke your consent in writing at any time with effect for the future by e-mail or letter to the contact address given in Pt. 1. Revocation of consent shall not affect the lawfulness of processing your data before revocation.
4.2 To fulfil contractual obligations – GDPR Art 6.1 (b):
We will process your data in order to fulfil our contractual obligations towards you. For example, we will need your name and address in order to send you a quote on the request you have made with your configuration. As another example, we will need your e-mail address or phone number to contact you if there are difficulties in delivering your order or to respond to any requests or enquiries you may have made.
4.3 To fulfil statutory obligations – GDPR Art 6.1 (c):
Statutory obligations may require us to process your data, especially retention of business correspondence and contract documents. These obligations may arise from the following laws, amongst others:
- Austrian Commercial Code (UGB)
- Austrian Federal Fiscal Code (BAO)
- Austrian Civil Code (ABGB)
4.4 To protect legitimate interests – GDPR Art 6.1 (f):
We may process your personal data as necessary to safeguard our legitimate interests or the legitimate interests of a third party:
- A legitimateinterest in processing your personal data also applies for our own and third-party marketing purposes, customer loyalty, and direct advertising where legally permissible.
- We may also process your data from enquiries to customer service to be able to respond to your enquiry or request more quickly and effectively.
- We also have a legitimate interest in processing your data for administration purposes
We may therefore process your data on the basis of our legitimateinterests in addition to your consent as a legal basis, that is, even if you have revoked your consent.
5. Who will be receiving your data?
Your data will be passed on to the following recipients:
- Contractors such as IT and payment service companies, suppliers, and freight companies that we have commissioned as data processors to the extent that they require your data to perform services that we have ordered from them. These contractors are contractually obliged to treat your data confidentially and only process the data to the extent necessary to provide the services ordered.
- Our co-workers at CargoClips will receive your data that they need to fulfil their respective contractual and statutory obligations or protect our vested interests.
- If legally required to do so, we will also pass your data on to public bodies and authorities.
- We may also pass your data on to the following recipients as necessary on a case-by-case basis:
- To secure evidence in criminal cases: Law enforcement and courts
- For security purposes: Law enforcement
- To secure evidence in civil matters: Courts
- To process insurance claims: Insurance companies
- For law legal purposes: Lawyers, authorities and other authorities.
6. Are you obliged to provide data?
You will need to give us your data for us to be able to fulfil our contractual obligations and provide our optional benefits and or free services for you – your requests, or CargoClips newsletter. This data will include, for example, your name and address for us to deliver your order and send you your quote. Necessary data entries are marked with an asterisk* on mandatory fields. We will usually not be able to provide the service you have requested, such as a requesting a quore or sending our Newsletter, unless you give us this necessary data.
Providing your visual data is optional but remember that we will need to process your data for the purposes given above if you access areas of our CargoClips Showrooms with video surveillance as clearly marked out in the store.
7. Is there automated decision-making including profiling?
We will not use automated decision-making according to Art 22 GDPR in order to establish and maintain business relationships or make other decisions that would significantly affect you in a similar way.
8. Your rights in processing your personal data
You may (i) demand disclosure on whether and what personal information we have stored on you and request copies of your data, (ii) demand correction, supplementation or deletion of your personal data if incorrect or processed so as to violate statutory regulations, (iii) demand that we restrict your personal data from being processed, (iv) object to the use of your personal data for processing or revoke consent you have previously granted, (v) request the data that you have given us in a transferable format, (vi) lodge a complaint to the Austrian data protection authority (www.dsb.gv.at).
Contact us via this contact form or send us a letter by post using the above contact addresses in order to assert any of the rights stated above.
As of Semptember 2023